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UPDATE AUGUST 2021
THIS IS IMPORTANT - PLEASE READ
You should have received the following email:
Dear customer
The Moonfruit platform has served customers for over 20 years, however we're aware that in recent times the platform may have failed to deliver the experience you have come to expect.
The platform was built using Adobe Flash which is no longer supported and is incompatible with modern browsers. Therefore, Yell, as the owner of Moonfruit, has taken the difficult decision to close the platform by the end of 2021.
We wanted to let you know the options available to you, so that you can ensure that your website is fully supported and future-proof moving forward:
- You can take advantage of Yell's digital expertise and fully managed service, by purchasing a Yell Smart Website - powered by Wix. Find out more here: business.yell.com/websites
- If you have the time and expertise to rebuild and manage your own website, Yell's partner Wix offers a DIY solution available here
- You can also rebuild your website on any other website platform of your choice
Moonfruit will continue to host your website until the closure date, so you have time to consider your options and save any content from your website that you would like to reuse.
Past the date of closure all customer accounts and websites will no longer be accessible, and we will not be able to supply any content from your website. As we approach this date, we will send out a series of reminders and also confirm the exact date of closure.
Please read these FAQs for the answers to any questions you might have.
In the meantime, if there are any updates you are unable to make to your current website, the Moonfruit Support team is available to assist you via the chat feature on the Moonfruit Help Centre, or you can email contactus@moonfruit.com.
Many thanks for your support and understanding.
The Moonfruit Team
WHAT NEXT?
Here at Bounce we try to help - at the moment we are offering to redo your entire website in WIX (www.wix.com) at a reduced rate - please ring 0413 499 484 to discuss.
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UPDATE 3 March 2021
To login to ADMIN (to make payments etc) see below and then go to LOGIN in the menu above - you should be able to Login as per normal there.
These instructions are from SiteMaker and I am copying them for you as a courtesy - please contact them if you are unsure.
For Mac users please click here for more information.
For Windows users please click here for more information.
You can still contact Customer Support to request website amendments.
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UPDATE 1 FEB 2021
The new (non-flash) editor is now available with standard functionalities including editing text and replacing images. For any complex changes that you are not able to achieve in the new editor, please reach out to the Moonfruit Customer Support and the team will be able to assist you.
The development team is working on releasing the reminder of the functionalities in the coming days.
UPDATE
This is the latest information we have from SiteMaker (Moonfruit)
Hello Customer,
Apologies for the inconvenience. We acknowledge your ticket about the flash editor not opening today.
While the technical team is working on the non-flash editor, we have a contingency in place.
Please let us know the changes that you want to make to your website, here through this chat window. We will make the changes to your website from the backend and release it to live.
Thanks,
Moonfruit
This can be done via the chat window here - http://help.moonfruit.com/en/
IMPORTANT INFORMATION - FLASH HAS BEEN RETIRED
In 2018 after 12 years of being a reseller of SiteMaker (the technology used in making DIY websites), Bounce Interactive was "let go" and SiteMaker has changes ownership a couple of times since.
Bounce Interactive has continued to offer it's original customers support as best it could even though the new owners gained all the benefits and were suppose to "take over" the customer base.
Flash (the underlying technology used in creating the websites) has now been retired and as such you will not be able to edit your websites. We were constantly assured that with Flash being retired, that the new owners were working on a solution so that their customers could edit their websites as per normal.
They are trying to get a work around for you right now.
Your websites can be viewed as per normal, you just can't edit them.
You can help us by applying pressure here
http://help.moonfruit.com/en/
I apologise on their behalf as this is not the way that it was suppose to work out
Your Sincerely
Eugene.
Bounce Interactive
OK - What now ???
In our opinion, time to move on.........
Bounce Interactive has been evaluating website builders and have decided that Wix (we have no affiliation with them - www.wix.com) offers the best features and ease of use. The concept is simialr to SiteMaker but the outcome is far superior, and with the benefit of having 160 million websites built using their platform
We are in the process of offering exisiting SiteMaker customers a Wix alternative at a discount rate, please email your interest and include your current website address and phone number and we will get back to you to discuss......
wix@bounce.com.au
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Copyright © 2014 Bounce Interactive
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